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FAQ’S

Weight calculation method (sea and air freight)

1. China Air Freight:
a) Actual weight and volume weight, whichever is the most important.

2. Shipping small cargo:
chargeable weight = actual weight and volume weight, whichever is the heavier.
Volume weight = length (cm) x width (cm) x height (cm) / 6000 = xxx kg

3. Shipping bulk cargo:
calculation method = cubic (m³)
>> conversion method = length (cm) x width (cm) x height (cm) / 1,000,000 = m 3
a) If 1m 3 exceeds 400kg, an overweight meter will be used Fee method.

Classification of prohibited items (prohibited items)

Items restricted by the International Air Transport Association (IATA), such as fresh, medicine, flammable and explosive, corrosive, optical discs, munitions and weapons. (If you have counterfeit/fake-brand goods that need to be shipped by air-customers need to contact customer service for details. If the customer misreports/falsely reports the item type or uses the wrong shipping method, our company will not be responsible for all the loss costs, please be careful to provide the correct Data and use appropriate shipping methods.)

In addition, all Taobao (or other Chinese merchants) goods may be inspected or scanned for prohibited items during customs clearance. If the goods are found to contain prohibited goods, the goods will be picked up by the customs and cannot be shipped. Before placing an order, it is the responsibility of every customer to ensure that the goods ordered do not contain any prohibited items. We are not responsible for any losses caused by the customs handling these goods or legal consequences.

*The following icons will be taken into consideration before your purchase (avoid ordering contraband)*
*Except for the following pictures, perishable items (refrigerated, chilled), printed items-religious, political, ethnic, terrorist, pornographic products, Sex toys, high-value jewelry (gold, diamonds), food (contains unknown smell, alcohol), medicines are also prohibited items